Frequently Asked

Questions

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Yes, you can book a truck up to 2 days in advance.
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Yes, whenever you book a truck, it can instantly get booked. However, it will depend on the availability of the truck in your area.
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Yes, you will get the estimated distance of travel for the goods to reach the destination.
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Yes, you can get the estimated time of delivery for a shipment.
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We have two options for you. You may either choose to go for a fixed rate or provide a bidding option. You can also set a maximum limit for the bidding amount. So, you will get to know the estimated fares and charges for the delivery.
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We make sure that all the confirmed bookings will be served. However, in certain unforeseen conditions, if the truck is unable to show up, you will be intimated about the same, 30 minutes for the pickup time.
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If you have to cancel a confirmed booking, you need to raise a cancellation request through our website or through phone, at least 30 minutes prior to the pickup time.
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As of now the available modes of payment are UPI and NEFT.
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We regret the inconvenience then and we request you to kindly provide your location manually.
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Yes, the distance between loading point and delivery point should be at least 5 kilometers away.
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The Work order creation date and loading date should not be more than 3 days away.
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Yes, the Truck Driver can load the shipment from the loading point anytime between 8 a.m. and 8 p.m.
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Yes you can, however, you can do it before any Truck Owner has sent the bid for it. You cannot edit even if the work order has received single bidding.
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While that is one of the options, you may also set up a fixed price for delivery of shipment. A Truck Owner, who agrees on the pricing, will
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Yes, you can get the estimated time of delivery for a shipment.
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No, you will not be getting leads for every work order that is being created on the App. The leads to you show up on the following basis:

When a Cargo Owner creates a Work Order, he/she will be providing preferred truck model. Only when you own a truck of that model, you will receive the lead.

Also, the loading point should not be more than 50 kilometers from your location.

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No, you can only match one Driver to a one Truck.
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The Driver has to keep his status ‘available’. Only then, you will be able to track the Driver.
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You should check the license number of the Driver you are providing. It is alpha-numeric and it should be exactly 13 characters. If not, the App will not accept.
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You need to check if the Truck is available, currently not doing any trip. For a particular Driver, only available Trucks can be attached.
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Once the truck is attached to the driver, truck owner will create login credentials and the driver will get a message saying, truck owner has created a login for you. Then, the Truck Owner can use the login credential to view the work order.
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Yes, you can book a truck up to 2 days in advance.
Ans
Yes, whenever you book a truck, it can instantly get booked. However, it will depend on the availability of the truck in your area.
Ans
Yes, you will get the estimated distance of travel for the goods to reach the destination.
Ans
Yes, you can get the estimated time of delivery for a shipment.
Ans
We have two options for you. You may either choose to go for a fixed rate or provide a bidding option. You can also set a maximum limit for the bidding amount. So, you will get to know the estimated fares and charges for the delivery.
Ans
We make sure that all the confirmed bookings will be served. However, in certain unforeseen conditions, if the truck is unable to show up, you will be intimated about the same, 30 minutes for the pickup time.
Ans
If you have to cancel a confirmed booking, you need to raise a cancellation request through our website or through phone, at least 30 minutes prior to the pickup time.
Ans
As of now the available modes of payment are UPI and NEFT.
Ans
We regret the inconvenience then and we request you to kindly provide your location manually.
Ans
Yes, the distance between loading point and delivery point should be at least 5 kilometers away.
Ans
The Work order creation date and loading date should not be more than 3 days away.
Ans
Yes, the Truck Driver can load the shipment from the loading point anytime between 8 a.m. and 8 p.m.
Ans
Yes you can, however, you can do it before any Truck Owner has sent the bid for it. You cannot edit even if the work order has received single bidding.
Ans
While that is one of the options, you may also set up a fixed price for delivery of shipment. A Truck Owner, who agrees on the pricing, will
Ans
Yes, you can get the estimated time of delivery for a shipment.
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You may take a picture to support that you have loaded the shipment. You may click on the loading Receipt, where you will see an option, with document. Click on that and choose the photo, and then send it. You may also update them without a supporting document.
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Once you click on ‘My Trip’, you will be able to view your work order that is assigned to you. You will find a slightly tilted orange arrow on the right side. When you click on that you will be navigated to the Google maps.
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You may update the Cargo Owner and Truck Owner in the same way as you updated on the loading status, with or without document.
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After handing over the shipment, you may click on the option ‘End Trip’ in your work order. An update will be sent to Truck Owner and Cargo Owner on the same.
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The History shows the complete history of created work orders and assigned work orders.
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You may always use the Re-use option that is being provided for all your past work orders. This will certainly save you time by avoiding the work order creation again.

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Bigtruck app, a cutting age technology which helps shippers, cargo owners, truck drivers, truck owners from across India to connect with each other digitally on a single platform and do hassle free movement of goods.

Bigtruck Connect App: Attention Shippers, Fleet Owners & Truck owners: You are requested to download “Bigtruck Connect App”, which will enable you to register with Bigtruck network . Post registration you will be able to transact on your shipment.

Bigtruck Driver App: Attention Truck Drivers: You are requested to download “Bigtruck Driver App” post your registration authentication in order to get active in Bigtruck.in network.

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